I. General Terms and Conditions (“the Agreement”):
1) Each and all customers shall follow the Agreement and “codes of practice”, as well as the constraints.
2) To protect all customers’ interests, each appointment or delivery requires the identification document or other supporting documents for verifying purposes.
II. Appointment and payment arrangement:
3) All services / wedding consults require reservations.
4) Without cancelling the appointment 3 hours prior to the reservation, the company shall preserve the right to cancel the scheduler service without noticing the client in advance.
5) While signing after receiving any receipt or confirmation, the client shall clearly collate the services, products / free services, and relevant contents before the acceptance. If the client wishes to change the services or products after signing the said documents, the company preserves the right to charge extra fees.
6) Half of the total price shall be paid as to confirm purchased services. 7 days after the down payment is the calming period, the client can opt for change of wedding package or an arrangement for refund during the calming period. After the calming period, please kindly note that all delivered, or down payments for, services and products are not refundable or exchangeable. The client needs to pay the entire consulting fees within 21 days. Otherwise, we cannot guarantee that we can provide to the client the services and products being reserved. Should the client request for change of item(s) under the chosen wedding package after the calming period, we reserve our rights to surcharge.
III. Service and Liability:
7) The duration of wedding packages provided by the company is one year, while the duration of customized packages is two years. In the duration of the contract, the client may consult and make reservations for unlimited times with our wedding consultants.
8) The client shall sign confirming lists for each product 3 months prior to thewedding (including expiry dates and details of each service). Otherwise, the company would not guarantee to provide ideal services or products to the client. While signing the confirming lists, please kindly check their accuracy. After the acceptance, it is not allowed to return, refund, or change the lists. Shall the client wishes to change services or products, the company preserves the right to charge extra fees.
9) Shall the client meets any problem or wishes to issue a complaint on the very day using services or products provided by the company, please kindly telephone the company for consults offered by us after signing the contract. However, the company shall not promise to solve the problems instantly and reply immediately. We sincerely suggest the client to adopt a one-day personal managing service on the wedding day, to ensure the qualities of all services.
10) The company shall not be responsible for services or products that are not provided by us.
11) Shall the client encounter problems of services or products not provided by the company are affecting the quality on those that ARE from the company, please kindly notice that we shall not be responsible for such conditions.
12) All services and products from the company obtain an expiry date, and shall be invalid once after that date.
13) Shall there be an overtime service provided by the company, the company reserves the right to charge the client extra reasonable fees.
14) To ensure the quality of services or products provided by the company, the client shall issue the acceptance before the expiry date. Shall the products be transferred to another client or changed, accepted services and products cannot be changed, transferred, or returned.
15) The company could only try our best to arrange designated bridal secretaries, photographers, makeup artists, or other professionals to offer services.
16) The company preserves all copyrights on all photographs, commercials, other advertising items, designs, or creating materials, as well as using the rights on adopting all information for advertising purposes.
17) The company acts only as agent for the suppliers and/or contractors who are providing products and services. Under no circumstances shall the company be responsible for any injury or damage however caused or incurred.
18) Under no circumstances shall the company be responsible for any injury or damage either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred by the reasons that the client do not follow the manual of the products or do not take the advice given by the company, either in written or oral format.
19) Shall there be any events of Force Majeure, that is circumstances outside its reasonable control or expectation of both parties, including but not limited to fire, war, strike, or civil commotion, which cause the client to suffer from injury or loss, either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred by the Force Majeure reasons, the company shall not be liable for the abovementioned damages.
IV. Cancellation or Re-arrangement:
20) Shall the client cancels the wedding due to personal reasons, such as breaking off an engagement, please kindly note that the company shall not refund and down payment(s), or allow the payment(s) to be transferred to another client. Shall the wedding date be changed, the client shall afford all extra fees and expenses in changing the wedding date.
21) Shall the client encounter a funeral, an accident or illness 2 months before the wedding, the client may apply for delaying with written agreement from the company. Still, the client will have to afford all other extra fees and expenses in delaying and cancelling. The company cannot guarantee to provide designated services, products or dates, though would promise to assist in handling relevant business as much as possible. Additionally, the down payment(s) shall not be returned or refunded, either.
22) Shall the observatory issues a Level 1 or Level 3 strong wind signals, or a yellow and red storm warning on the wedding date, the company shall still provide services for the client without allowing to change the date. The entire faculty shall still provide services to the client; though if danger shall occur in the workplace, leading to the consequence that services or products cannot be provided, the company shall inform the client timely and offer a date change.
23) Shall the observatory issues a Level 8 or above strong wind signal, or a black storm warning on the wedding date, the company shall not be able to provide any service or product, following the work principle from the observatory. The client may choose to change the date. However, if the client still chooses to hold the wedding or the activity as scheduled, the company shall provide assistance as much as possible, without being responsible for neither client safety nor the loss, as well as providing any refund. If the employees of the company suffered any injury out of the reason upon the client’s request to provide service under the aforesaid weather conditions, the company reserves the right to hold the client liable and lodge claims against the client for all losses and damages incurred. (Added)
24) The company shall not guarantee to provide services or products on any designated date resulting from the date change due to the cause mentioned above.
V. Client’s responsibilities and liability:
25) All purchased services and products cannot be transferred or used by any other person(s).
26) The client shall return all rental items belonging to the company in the limited time, such as wedding gowns, skirt hangers, and dresses. The client shall pay for extra handling fees to the company if the rental items are not received on time.
27) Shall the client damage or lose any rental item(s), the company reserves the right to charge extra costs for re-productions.
28) According to the Marriage Legislation in Hong Kong, the client shall provide correct information when registering. Shall the company faces any loss due to incorrect information from the client, we preserve the right to quest for compensations.
29) The client shall be responsible for keeping the valuables. The company shall not be responsible for any property loss.
30) Shall the client be unable to pay the rest payment for services or products in any condition, the company preserves the right to quest on the client with original prices, while halting the client to use services or products until all the payments are cleared. In addition, the company preserves to quest on remaining payments, while all other paid proportions shall not be refunded.
31) To protect the rights for the client, please do not pay any tip to any faculty.
32) Shall the client perform the following prohibited deeds or actions with services or products from the company, it means violation of the company policies. The company, herein, may temporarily or permanently halt or cancel services or products for the client:
(a) Any illegal activities or relevant actions;
(b) Invasion of rights for other parties, including copyrights or other intellectual property rights;
(c) Unreasonably disturbing, or may be disturbing other clients in adopting services or products;
(d) Behaviors of damaging or interrupting services or products from normal operation;
(e) Adding contents with obscene, scandalous, abusive, frightening, harassing or threatening features; and
(f) Obtaining reselling purposes.
VI. Insurance:
33) As the company do not offer insurance to you as part of the planning, we strongly suggest that you arrange your own insurance for both your wedding/celebration arrangements.
VII. Other general matters:
34) Subject to a reasonable notice being given, the company preserves the right to randomly change, amend, revoke or add contents to terms of the “codes of practice” without seeking consent from the client in advance. Clients may require a the latest “codes of practice” anytime from our faculty.
35) The Agreement is in the form of both Chinese and English. Shall there be any dispute as to the interpretation, the chinese version shall prevail.
36) Shall any debate on the articles above occurs, the company’s final decision shall prevail.
37) The Agreement is governed by and construed in accordance with the laws of Hong Kong.
38) The client shall confirm and be aware of the features of this agreement, and accept its legal efficiency.